Privacy Policy
Your privacy is important to us. Learn how we protect and handle your personal information.
Company Information
Effective Date
Business
SOFRA
Merscheider Str. 49, 42699 Solingen, Germany
1. Introduction
We at SOFRA value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with the General Data Protection Regulation (GDPR) and German privacy laws.
2. Data We Collect
We may collect the following personal data when you use our website:
Reservation form
Name, phone number, email address, number of guests, preferred date/time.
Contact form
Name, email, and message content.
Automatically collected data
IP address, browser type, visited pages.
3. Purpose of Data Processing
Your data is used for the following purposes:
- To process and manage your reservation requests
- To respond to your inquiries or feedback
- To improve the performance and usability of our website
4. Legal Basis for Processing
We process personal data based on:
- Art. 6(1)(b) GDPR – necessary for the performance of a contract (reservation)
- Art. 6(1)(f) GDPR – our legitimate interest in providing customer service
- Art. 6(1)(a) GDPR – your consent where applicable (e.g., for cookies or optional forms)
5. Data Sharing
We do not share your personal data with third parties, except for: (a) service providers required for technical operations (e.g., secure email delivery) under strict data protection agreements, and (b) our reservation system provider Tavolina Ime (tavolina-ime.web.app) when you make a reservation through our booking widget. When using our reservation system, your booking data is processed by Tavolina Ime according to their privacy policy.
6. Data Retention
We store your data only for as long as necessary to fulfill the intended purpose. Reservation data is securely deleted after a reasonable retention period, unless legally required to retain it longer.
7. Your Rights under GDPR
You have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Request data portability
- Lodge a complaint with a supervisory authority in Germany (e.g., BfDI)
To exercise your rights, contact us at: kontakt@sofrarestaurants.com
8. Cookies & Analytics
If cookies or analytics tools are used, we request your consent when you visit the site. You can manage or revoke your consent at any time via the cookie settings banner.
9. Data Security
We implement appropriate technical and organizational measures to ensure a high level of security and protect your data against unauthorized access, loss, or misuse.
10. International Data Transfers
We do not transfer your personal data outside the European Economic Area (EEA).
11. Contact
For any privacy-related questions or requests, please contact us:
📧 kontakt@sofrarestaurants.com
Phone
📞 +49 152 15778428
Address
📍 Merscheider Str. 49, 42699 Solingen, Germany